Thank you for giving Charter Bus Pros DBA Charter Linkz the opportunity to provide you with transportation services. We are dedicated to providing quality service. The best method of communication is via email. By signing this agreement, regardless of whether service is actually provided, the customer ("Client"), his, her or its agents, heirs and assigns, agrees to accept these terms and conditions and to be bound by the same.
Charter Linkz requires a valid credit card to hold and secure your reservation. Once you have agreed to the terms and conditions even without a deposit you are still liable for charter cost based on our cancellation policy. Charter Linkz requires card holders' signature or reservation will not be processed. Your credit card will be charged for deposits and balances. A deposit of 20% is due upon receipt of confirmation. The full balance is due 30 days prior to departure date.
Negotiated payment terms are available and will be specified in your contract at time of booking. Charter Linkz also accepts wire transfers, ACH payments, certified checks, business checks, personal checks, and money orders. Charter Linkz is not responsible for any overdrawn bank fees. Customers paying by check authorize Charter Linkz to authorize your credit card to secure the full amount of the charter is your check is not received 2 weeks prior to departure date.
The client agrees if check is not received by payment due date that Charter Linkz will charge your credit card for the full charter cost. If the reservation is made within 15 days of charter date a certified check, wire transfer or ACH Payment must be received. No exceptions. Parking fees are the responsibility of the chartering party and not included in the charter cost. Client is responsible to pay parking permits upon arrival to NATIONAL AND STATE PARKS AS REQUIRED. Any change that incurs additional fees, those fees are due when change is confirmed.
Charters are reserved on a first come, first serve basis. Charter Linkz reserves the right to cancel this reservation if your requested vehicle is unavailable, has a mechanical fault, or if client is late on their payments. If your requested vehicle is unavailable, you may approve Charter Linkz to continue to seek other alternative vehicles to accommodate your travel needs. Authorizing Charter Linkz to seek another vehicle may change your charter cost rate. You may decide at that point if you would like to proceed with the new vehicle and new charter rate.
Once your reservation is processed Charter Linkz will send you a Charter confirmation that will include an assigned charter #. Client agrees to review the confirmation and/or modify within 48 hours of receipt. Charter Linkz shall not be responsible for errors including but not limited to incorrect pick up times, trip date, locations and vehicles.
The Client agrees to assist the Contractor with the cost of fuel price escalation during the term of this Agreement on the following terms and conditions: If the national average for diesel fuel rises above $4.00 per gallon an additional 10% surcharge will be added to the total cost of the charter. For every .25 cents fuel cost should rise, an additional 2.5% will be added to the total cost of your charter.
All cancellation requests must be in writing by the contract holder. Please include your charter number, departure date and reason for cancellation via email. Verbal cancellation requests will not be accepted.
Charter Linkz reserves the right to cancel a charter if payments are not made by due date and the contract holder will be subject to a cancel fee.
A $100.00 cancellation processing fee will be assessed on all cancellations, regardless of the time of cancellation.
Any charter over $5,000 cancelled more than 30 days before the trip will result in a $200 cancellation processing fee per vehicle.
Cancellations made:
Refunds can take up to 30 Business days to process. Once you agree to terms and conditions, should you choose to cancel while your reservation is still in processing up to 7 business days after booking you will still be liable for a cancellation fee based on the cancellation policy. Charter Linkz reserves the right to cancel any charter if there are no Return phone or email correspondents within 2 weeks.
All changes to itinerary including times and locations must be submitted to in writing via email by the contract holder no later than seven (7) days prior to the trip date. Charter Linkz must approve these changes. All Changes are based on availability and are not guaranteed. Changes to your itinerary including but not limited to hours, mileage, additional stops may result in a price increase.
Overtime is based on Charter Linkz and the driver's discretion. Overtime charges for all vans and buses are $125 per half hour; all overtime charges for limo buses (party buses) are $200 per half hour.
Charter Linkz will make concessions should the vehicle suffer a mechanical, electrical or any other problem that deems it out of service. Charter Linkz will make a best effort attempt to provide an alternative vehicle. The alternate vehicle may vary in color and may not have the same amenities as all vehicle supply is based upon availability at the time of the occurrence. There will be no refund if an alternate vehicle(s) is supplied. Charter Linkz compensation guideline for the following occurrences will be up 5% of the total charter cost regardless of the number of issues:
For any single day trip if Charter Linkz is late due to its own fault, Charter Linkz will be liable to refund up to 5% of the charter cost for every 30 minutes after the first 30 minutes late with a limit of up to 20% of the total charter cost. For any multiday trips if Charter Linkz is late due to its own fault, Charter Linkz will be liable to refund up to 5% for a specific vehicle, divided by the number of days of trip with a limit of 20% of total day rate after first 30 minutes late.
Refund requests must be made post charter in writing, via email, with your charter number in the subject line. Any dispute or breach relative to this agreement, both parties agree that they will use their best efforts, in good faith, to produce a fair resolution equitable to both parties. If concessions are agreed upon, refunds will be returned in the form of payment used to reserve your charter. All refunds will take up to 30 business days. If a credit is issued toward a future charter, the credit will expire after 1 year from the date of resolution. No smoking, drugs, sexual activity, or illegal substances are permitted on board the vehicles.
The chartering party must make Charter Linkz aware of their intention to bring food, drinks or alcohol on board. This request must be approved by Charter Linkz. A security deposit may be required and will be refunded post charter assuming no excessive clean up or any damages.
Client will be responsible for any damages to the vehicle caused by the client and their group. Excessive clean up or damage (e.g, vomiting, beverage spills) will be charged to the client.
All special requests must be communicated at the time of booking. Charter Linkz will work diligently to try and accommodate any special request or amenity. Your request will be based upon availability as not all vehicles are equipped with the same amenities. The failure of a vehicle to be equipped with specific amenities shall not be deemed an event or default by Charter Linkz. This exemption shall not apply to specific request for ADA Accessible vehicles.
Charter Linkz reserves the right to lease equipment from other companies to fulfill this agreement. Client is responsible to make all reservations that may be needed for buses in order for services to be provided including but not limited to overnight accommodations for drivers, bus parking and special event permits. In the event that Charter Linkz for reasons beyond its control, is unable to perform under this contract, and unable provide replacement transportation, which Charter Linkz shall select at its sole discretion, Charter Linkz liability shall be limited to a refund of any monies paid by the Customer hereunder, without regards to incidental, consequential, special damages, whether foreseeable or not.
Charter Linkz has the right to upgrade a vehicle at our discretion without notice. If there is a problem with the charter in progress you are to contact our 24/7 Dispatch at 800-494-7528 to make them aware of the situation. Failure to notify Charter Linkz of your situation will exonerate Charter Linkz of any wrongdoing.
Charter Linkz shall not be held liable for any items left on board the vehicle. Charter Linkz is not responsible for loss of time or to due:
Client understand and acknowledges that the trip type set forth in their final confirmation, incorporated herein by reference, shall be fully binding and the liability of Charter Linkz, as described under this Paragraph, shall be limited in accordance with the same. Charter Linkz liability is limited to the amount stipulated in the confirmation.
Charter Linkz cannot be held liable for any and all consequential damages, including, but not limited to, concert, sport, theatre or any other event tickets, cost of admission, reservations, plane/train tickets or the cost of an alternative means of transportation. Charter Linkz cannot guarantee assignment of any requested drivers, vehicles and/or amenities.
Charter Linkz must adhere to Department of Transportation (DOT) rules and regulations. A driver may only be on duty for a total of 15 hours or a maximum of 10 hours of driving time, whichever comes first. A driver must have at least 8 full hours of off duty time and Charter Linkz cannot be held liable for any incident that results in a delay or cost of hotel room for the driver to adhere to DOT guidelines.
No waiver of any provision of this contract shall be valid unless in writing and signed by the person against whom it is sort to be enforced. Both Parties agrees that this agreement was made and/or to be performed in the state of New York and, therefore, shall be governed by, and construed in accordance with, the laws of the state of New York. This contract may be executed in counterparts, each of which shall be deemed to be original but all of which together shall constitute one and the same agreement. The invalidity or unenforceability of any particular provision of this Agreement shall not affect any other provisions, and this agreement shall be construed in all respects as if such invalid of unenforceable provision was omitted.
The parties further agree that any and all disputes or claims arising out of/or in connection with this agreement shall be resolved in New York Supreme Court, in the county of Richmond. Each of the parties' consent to the jurisdiction in the foregoing court. Client hereby agrees to compensate, Charter Linkz for any and all costs including collection efforts, filing of a lawsuit and attorney fees.
Client specifically acknowledges Charter Linkz cannot be held liable for any and all consequential damages, including, but not limited to, concert, sport, theatre or any other event tickets, cost of admission, reservations, plane/train tickets or the cost of an alternative means of transportation.
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